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  • Exchange, Return & Shipping Policy

    Welcome to Elswefy. Customer satisfaction is at the heart of everything we do, and we are committed to providing you with a smooth, secure, and enjoyable shopping experience. In full transparency and compliance with Egyptian Consumer Protection Law No. 181 of 2018, we outline our policies below.

    1. Exchange & Return Policy

    You have the right to request an exchange or return under the following terms and conditions:

    General Conditions for Returns & Exchanges:

    • Timeframe: In accordance with Articles 17 and 21 of the Consumer Protection Law, customers are entitled to return or exchange a product within 14 days of receipt without specifying a reason, or within 30 days if the product is defective or non-compliant with the specifications listed on our website.
    • Product Condition: Items must be returned in their original condition—unused, undamaged, in their original packaging with all tags and labels attached, and accompanied by the original purchase invoice.
    • Excluded Items: As mandated by law for hygiene and public safety reasons, the following items are non-returnable and non-exchangeable:
      • Underwear and personal care items.
      • Custom-made or customized items crafted upon customer request.
      • Perishable or fast-expiring products.

    2. Express Pick-up Service

    We respect your time and strive to make the return or exchange process as effortless as possible:

    Express Courier Service:

    Once your return or exchange request is submitted and approved, we will send a courier within 24 hours to pick up the product and seamlessly complete the procedures for your convenience.

    Shipping Fees for Returns/Exchanges:

    • Manufacturing Defects or Wrong Items: Elswefy will cover all return shipping and handling costs.
    • Preference-Based Returns (No Defect): The customer will only be responsible for the courier shipping fees.

    3. Refunds

    • Once the returned item is received at our facility, it undergoes a quality check.
    • Upon approval, the refund will be processed using the original method of payment (Electronic Card / Bank Transfer / E-Wallet / Cash on Delivery).
    • Refunds are typically processed within 7 to 14 business days, depending on your bank or payment provider’s processing timeline.

    4. Shipping & Delivery

    • We deliver orders swiftly across all governorates within the Arab Republic of Egypt.
    • Standard delivery time for new orders varies depending on the destination (typically within 2 to 5 business days).

    5. Customer Care & Support

    For any inquiries, requests for exchanges or returns, or assistance regarding shipping and delivery, please feel free to reach out to us:

    • Phone / WhatsApp: 01010101285
    • Email: cs@arc.elswefy.net
    • Working Hours: Saturday to Thursday,11:00 AM – 11:00 PM

    Thank you for trusting Elswefy! We always strive to provide you with a remarkable and comfortable shopping experience.